At Merrilo Foods, we strive to provide our customers with the highest quality dry fruits and a seamless shopping experience. We understand that sometimes circumstances may require you to request a refund or cancel an order. Please review our refund and cancellation policy below.
Refunds
- If you are not satisfied with your purchase, you may request a refund within 14 days of receiving your order.
- To be eligible for a refund, the product must be in its original, unused condition and packaging.
- Shipping costs are non-refundable, unless the product is defective or not as described.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that custom or personalized orders are not eligible for refunds.
Cancellations
- You may cancel your order at any time prior to shipment.
- To cancel an order, please contact our customer service team at info@merrilofoods.com or by phone at 9821324931
- Orders that have already been shipped cannot be canceled, but you may still be eligible for a refund as per the conditions outlined in the Refunds section.
Exceptions
- Perishable or time-sensitive products may have different refund and cancellation policies. Please check the specific product page for any exceptions.
- In case of product defects or issues with the order, we will work with you to provide a suitable resolution, which may include a refund, replacement, or store credit.
If you have any questions or concerns about our refund and cancellation policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with your Merrilo Foods purchase.